Updated as at November 7th, 2018
HOPE INITIATIVE ALLIANCE is grateful to all of our supporters and our donors who help us with our work. We believe that transparency enhances the quality of our programmes. Transparency helps us in our accountability and the trust that has been placed on us. As such, we would like to share with you regarding how we collect and use your personal information in accordance to the Personal Data Protection Act (‘PDPA’) 2012.
By accessing our website and/or submitting your personal information to us, you are agreeing that: (1) you will abide by the practice described in this Policy, and (2) HOPE INITIATIVE ALLIANCE may use the information in accordance with this Policy. Further, if you reside outside the Singapore, you understand and agree that your personal information may be processed in countries (including the Singapore) where laws regarding processing of personal information may be less stringent than the laws in your country.
INFORMATION WE COLLECT AND WHY
The information we may collect includes information you provide us directly, as well as information provided by third parties or automatically through your use of our website. This information enables us to improve our work, communicate with you about our programs, respond to your inquiries and provide support, fulfils your requests and donations, and for other donor service purposes. We also use information to improve our understanding of your interests and better tailor the content and information that we may send or display to you, such as newsletters or other information we think may interest you.
Examples of such personal data may include: Name, NRIC, passport or other identification number(s), telephone number(s), mailing address, e-mail address, photograph(s), and other information relating to the individual.
In line with the PDPA Act 2012, publicly available information on individuals and business contact information (‘BCI’) will not be considered ‘Personal Data’.
Information We Collect Directly From You.
Personal information collected may include your name, postal address, telephone number(s), email address(s), or other information. We also request that you provide us with additional personal information, such as credit card information, on our online donation pages to properly enable donation transaction processing.
Information We Collect Automatically.
We may automatically collect the following information about your use of our website through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time and number of times you visit our site and or use our services; and the referring URL, or the webpage that led you to our site, and the following: access time, browser type, device ID, domain name, IP address, page views, pages visited and referring URL. We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information. For more information, please review “Cookies and Other Tracking Mechanisms” for more information.
Information that We May Collect About You from Social Networking Sites.
If you log into our Site using a social media service, you may be required to enter the email address, username, and/or password associated with that social media service. By logging in through a service, you could be granting us access to certain information hosted by the service, such as account information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, contact information, email address, and any other information you have set to public on your account) and information posted on your feed or timeline. You will receive notification of and have the ability to consent to the specific information that would be shared through the sign-in process. We store the information that we receive from social media services with other information that we collect from you or receive about you .
HOPE INITIATIVE ALLIANCE’S INFORMATION SECURITY MEASURES
When you donate to HOPE INITIATIVE ALLIANCE online, your credit card information is secured by an independent security company. Also, your credit card number is used only for that particular transaction and is not stored. You will see the "closed" lock symbol in the lower part of your browser screen (often times it is yellow as well) when you are on our secure donation pages. You will also notice in your web site(s) address bar that the domain name starts with an "https" on those donation pages. This means that information entered on those pages is encrypted for your security. This actually makes it more secure than using a credit card in physical form at a store for example. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.
If you have any questions regarding the security of your credit card donation online, please email us at for more information.
HOW PERSONAL INFORMATION IS SHARED
We may share your information, including personal information, as follows:
SOCIAL MEDIA USERS:
We invite you to post content on our social media services, including your comments, pictures, and any other information that you would like to be available. If you post your own content, your posting may become public, and we cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy. We have no control over how any social media service uses or discloses the personal information it collects about you. For information about how they may use and disclose your information, including any information you make public, please consult their respective privacy policies.
Our website and social media posts may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices or content of these other websites.
Your user name and any information that you post to our website or social media services, including, without limitation, reviews, comments, and text will be available to, and searchable by, all users of the site or service.
We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personally identifiable information will be subject to this Policy.
We may disclose the information we collect from you to third party vendors, service providers, contractors, or agents who perform functions on our behalf.
HOPE INITIATIVE ALLIANCE may rent or exchange names, postal addresses, and telephone numbers to other organizations. If you do not want us to share your personal information with third parties who may use such information for their own independent purposes, you may email us at email@example.com.
If we establish a new related entity, are acquired by or merged with another organization, or if substantially all of our assets are transferred to another organization, we may transfer the information we have collected from you to the other organization.
IN RESPONSE TO LEGAL PROCESS:
We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
TO PROTECT US AND OTHERS:
AGGREGATE AND DE-IDENTIFIED INFORMATION:
We may share aggregate or de-identified information about users with third parties for marketing, advertising, research, or similar purposes.
YOU MAY ALWAYS CHANGE YOUR PREFERENCES BY CONTACTING US EMAIL OPT-OUT PROCEDURES:
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any services you have requested or received from us.
UPDATE PROFILE INFORMATION:
HOPE INITIATIVE ALLIANCE may offer the ability for you to modify personal information that you have submitted by logging into your account and updating your profile information. In such case, please note that copies of information that you have updated, modified, or deleted may remain viewable in cached and archived pages of the Site for a period of time.
If you give a gift to HOPE INITIATIVE ALLIANCE your name and address will be placed on our physical mailing list for mail updates. If you do not wish to receive physical mail from HOPE INITIATIVE ALLIANCE you may email us at , to be removed.
QUESTIONS OR COMPLAINTS:
Finally, if you have questions about the privacy aspects of our services or would like to make a complaint, please email us at firstname.lastname@example.org.
CHANGES TO THIS POLICY
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site, at www.hia.sg/privacy-policy. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site.